Terms and Conditions

Welcome to the Worxpert Terms and Conditions. These Terms outline the rules and guidelines for using our services and platform. By accessing and using our services, you agree to be bound by these terms. Please read them carefully to understand your rights and obligations.

1. Acceptance of Terms

By accessing or using our client dashboard (client.worxpert.co.ke), you agree to be bound by these Terms and Conditions, including any future modifications. If you do not agree with these Terms, please do not use our services.

2. Account Registration

To register an account with Worxpert, you must meet the following requirements:

Requirements for Creating an Account

• Age Restrictions: You must be at least 18 years old to create an account.
• Necessary Information: During the registration process, you will be required to provide your first name, last name, and email address.

Client’s Obligations

By signing up, you agree to provide accurate, current, and complete information. It is your responsibility to ensure that all details are up-to-date to avoid issues with your account. Failure to provide accurate information may lead to the suspension or termination of your account.

Verification Process

After registering, you will be required to verify your account to be eligible to submit projects. Verification can be done using one of the following methods:

• National ID Photo: Upload a clear image of your valid national ID.
• Company Letter of Authorization: Provide an official letter from your company authorizing your registration with Worxpert.

Additional Information Collected

Once your account is verified, we will collect the following additional information:

• Address: Your company address for communication purposes.
• Company: The name of your company or organization.
• Phone Number: A valid contact number.
• Role: Your position or role within the company.
• Company Website: Your company’s official website, if available.
• Alternative Email: A secondary email address for communication.
• Alternative Number: An additional contact number.
• Country: The country where your company operates.
• City: The city where your company is located.
• Postal Code: The postal code for your company’s location.

Account Security

It is your responsibility to maintain the confidentiality of your login credentials, including your password. We recommend using a strong password and not sharing it with anyone. If you suspect that your login information has been compromised, please contact us immediately at support team.

3. Client Responsibilities

As a client of Worxpert, you agree to:

• Provide accurate and complete information when requested, including contact details and business-related data.
• Comply with all applicable laws and regulations when using our services.
• Maintain the confidentiality of your account and password.
• Not engage in activities that may damage, disable, or impair the functionality of our website and services.

4. Services Provided

We offers a range of services designed to help businesses enhance their performance and better understand their customers. These services are accessible through the client dashboard:

• Customer Feedback Analysis: Gain valuable insights into customer satisfaction and experience through comprehensive analysis of feedback.
• Mystery Shopping: Evaluate customer service, store performance, and product quality by engaging mystery shoppers to assess your business.
• Brand Audit: Conduct in-depth evaluations of your brand’s market position, public perception, and overall performance to ensure your brand strategy is on point.
• Software Development: Customized software solutions tailored to your business needs, aimed at improving operational efficiency and driving growth.

Limitations of Services: While we strive to provide uninterrupted access to our services, please note the following limitations:

• Service Outages: Occasionally, scheduled maintenance or unforeseen technical issues may result in service interruptions. We will do our best to notify users in advance and minimize disruptions.
• Data Storage: The amount of data that can be stored and analyzed may be subject to certain limits.
• Service Availability: Some features may be limited or unavailable in certain regions or under specific circumstances.

For more detailed information on the services provided, please visit our Website.

5. Data Privacy

We value your privacy and are committed to protecting your data. Any data collected during your use of our services will be handled in accordance with the terms outlined in our Project Contract. By using our services, you consent to the collection, storage, and use of your data as described in the contract.

6. Payment Terms

Payments for services provided by Worxpert are due according to the terms agreed upon in the Project Contract. Failure to make timely payments may result in suspension or termination of services, as outlined in the contract.

7. Termination

We reserve the right to suspend or terminate your account and access to our services at any time, without notice, if we believe you are engaging in fraudulent or illegal activities, or for violation of these Terms and Conditions.

8. Amendments to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date will be updated. Your continued use of our services after any changes constitutes acceptance of those changes.

9. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: Email us
• Website: Worxpert